Claims: What You Need to Know (CE Credits Available)

(CE AVAILABLE IN THE FOLLOWING STATES ONLY: AL, AZ, CA, CO, GA, MS, NM, OH, TX, & WA)

Imagine this:

• Happy customers singing your praises and referring you to everyone they know.
• Renewal rates increasing as your reputation for claims experience spreads.
• Peace of mind that comes from knowing you're handling claims the right way, every time.

Our program is packed with:

• What critical things to say and NOT say when a client calls in with a claim
• What to do when multiple policies potentially cover a claim
• How to respond to third parties contacting you for information
• Procedures to have in place for handling claims
• Criteria for when to involve your E&O carrier
• How to take a loss notice
• Proper documentation of a claim
• Dealing with policy and coverage issues after a claim is reported
• Reservation of Rights letters
• Overview of an insurance producer's E&O policy
• The most common examples of insurance E&O claims are covered
• Best practices to prevent E&O claims

ICA Webinar Guidelines

In accordance with NAIC Guidelines and Regulations

Course Guidelines for Classroom Webinar/Webcast Delivery

These guidelines apply to courses conducted via instructor-led live webinars, attended in real-time in all locations.

•  The student is provided a login (user name, password, and/or email) by ICA before the course start date and an invitation to the course.   Students must sign in and sign out utilizing the Chat feature on the Webinar and/or email. Insurance Centers of America maintain all minimum student requirements and attendance as required by State Statutes. 

• All participants must provide their License Number and State license at the beginning of each course via the chat feature. 

• At the beginning of each course, the instructor reviews ICAs attendance guidelines, course participation requirements, course expectations, and course agenda. 

• The instructor determines Insurance Centers of America, Inc’s process to evaluate when a participant is inactive or not fully participating. Each course is interactive, and the instructors ask questions throughout, requiring each student to respond accordingly. Two poll questions are asked during the course, and each student must answer via Chat, which they have a minimum of 1-minute to respond. Students are required to interact in real-time with the instructor. Courses are structured, so everyone can interact, ask questions, and respond to the instructor anytime during the course.  

• As mentioned, Insurance Centers of America, Inc. maintains an electronic roster including records for each participant’s login/log-out times. Included are records of the session and copies of the Chat dialog. Chat is monitored constantly by the instructor, in real-time, and responded to in real-time. Chat conversations are copied and saved on our computer system and record books. 

• Inactivity is not logging in or out; they do not participate or return late from a scheduled break. If any of these occur, the student will not get credit for the course. Our courses are designed for the participation of students. They will not receive CE credit for the course. 

• Our courses are provided via interactive Webinar. As mentioned above, students are called upon during the entire instruction period and are required to interact within the course timeframe. As mentioned in bullet point #4, we also require all students to answer poll questions within 1-minute. Since this is a webinar course, students and Instructors may be in different locations. 

• Insurance Centers of America, Inc provides 50 minutes of instruction for each credit offered to meet the requirements for the continuing education requirements.   

Since this course offering is an instructor-led Webinar, no final exam is required.

Please note: Texas requires 3 student minimum for CE course. If your resident state is TX and the course does not have 3 students or more enrolled, CE credit cannot be given.

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